• Complaints

To RENCAM Credit Union building strong relationships with our members is important to us. Sometimes things can, and do, go wrong and when this happens we encourage members to tell us about it so we can aim to put things right. If you want to make a complaint – whatever it’s about – you can get in touch in the way that suits you and we’ll look into the problem.

By phone: Call us on 01183361231 or 0749718 2248 and speak to a member of staff.

Online: Please fill in the requested details on the form and press Send from our Contact’s Page.

Write To:

RENCAM Credit Union Ltd
2nd Floor
81 London Street
RG1 4QA.

If you’re still not happy: If we can’t put things right to your satisfaction, you can ask the Financial Ombudsman Service to look at your complaint – provided you have tried to resolve the matter directly with us first. We hope you won’t need to contact the Financial Ombudsman Service but if you do, please find some further information below along with their contact details.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) was set up to help settle individual disputes between consumers and financial firms. The Financial Ombudsman Service will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.

If you are not happy with a final response given to a complaint or if no final response has been provided within an 8 week period from the date of initial complaint, you are the eligible to contact the Financial Ombudsman Service and request they investigate the matter on your behalf. No charge will be made for this and any decisions made will be binding on the financial institution concerned.

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall

Telephone: 0845 0801 800

Further information on the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk

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